Privacy Policy

Ayushman Upchar Multispecialist Clinic ("we", "us", "our") operates the website ayushmanupchar.com and provides healthcare services at B-101, Vasant Kunj Enclave, New Delhi. This policy explains what information we collect, how we use it, and the choices you have. It applies to our website, appointment forms, and in-clinic data collection.

1. Information We Collect

We collect information in the following ways:

• Information you provide directly: name, phone number, email address, department of interest, and message content submitted through our appointment and contact forms.
• Health information: medical history, symptoms, diagnosis, treatment records, and lab results collected during consultations and diagnostic visits.
• Automatically collected information: IP address, browser type, device information, and pages visited, collected via standard web server logs and, if enabled, analytics cookies.

2. How We Use Your Information

• To schedule, confirm, and manage appointments.
• To provide medical consultation, diagnosis, and treatment.
• To communicate lab results, follow-up instructions, or billing information.
• To improve our website and services based on aggregated, anonymised usage patterns.
• To comply with legal and regulatory obligations applicable to healthcare providers in India.

3. How We Protect Health Information

Medical records are stored in access-controlled systems, viewable only by treating physicians, authorised clinical staff, and administrative staff who require access for billing or scheduling. We do not sell, rent, or share identifiable health information with third parties for marketing purposes.

4. Sharing of Information

We may share information with:

• Diagnostic partners or referral hospitals, solely for the purpose of your care.
• Insurance providers or government health schemes (such as Ayushman Bharat), where you have requested cashless treatment or reimbursement.
• Regulatory or law enforcement authorities, where required by applicable law.

5. Cookies and Website Analytics

Our website may use cookies to remember basic preferences and to understand aggregate visitor patterns. You can disable cookies through your browser settings; doing so will not affect your ability to contact us by phone or email.

6. Your Rights

You may request to:

• Access a copy of your medical records held by our clinic.
• Request correction of inaccurate personal information.
• Withdraw consent for non-essential communications, such as promotional messages.
• Ask questions about how your information is used.

To exercise any of these rights, contact us at ayushmanupcharclinic@gmail.com or call +91 99996 91279.

7. Data Retention

Medical records are retained in accordance with applicable Indian healthcare record-keeping requirements. Contact form submissions not linked to an active patient file are retained only as long as needed to respond to your inquiry.

8. Children's Information

We collect paediatric health information only with the consent and involvement of a parent or legal guardian, as part of providing medical care to a minor.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page will reflect the most recent revision.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please reach out:

• Email: ayushmanupcharclinic@gmail.com
• Phone: +91 99996 91279 / +91 72558 08080
• Address: B-101, Vasant Kunj Enclave, New Delhi - 110070 (Near Geetanjali Sweets & Sampooran Medical Store)